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Dear Patient

YOUR PERSONAL INFORMATION – GENERAL DATA PROTECTION REGULATION (GDPR)
GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information we hold and why, and what your rights are.

Organisation name: Oxford Chiropractic Clinic Limited (OCC)
Address: St Lukes’s Hospital, Latimer Road
Telephone No: 01865 761802
Please direct any enquiries relating to GDPR to adminoxfordchiropracticclinic.co.uk

Purpose of processing the Information we hold
As part of your patient record, this clinic is required to retain for the purpose of: consultation for treatment, the recording of subsequent treatments and contact details for use by the Clinic its employees – Clinic practitioners, receptionists and staff directly involved with patient management of this clinic.
The purpose of holding and using the information we retain is to provide you with the best possible support and related services for your chiropractic appointments and care.
Lawful Basis for holding and using Patient information
The lawful basis under which we hold and use your information is “our legitimate interests” i.e.our requirement to retain the information you provide to us in order to provide you with the best possible related support and related services support.
What information we hold and what we do with it
In order to provide services and support, we need to ask for and keep information about you. We will not use this information for any other purpose (except as required for legal purposes) without your prior consent. The information to be held is:
⦁ Your contact details – phone numbers, email and postal address
⦁ Your DOB
⦁ Your medical history for the purpose of your care
⦁ Record of appointments
⦁ Record of any payments – date, payment method and amount
⦁ We use a third party provider to hold our database and diary, through this agreement they deliver emails and text reminders to you and no other information. Your information is only accessed by OCC staff and kept on our computers and within our secure hard copy filing systems.

How long we keep your information for
We keep all information as long as you are a current Patient and for a legal period since your last visit.
Data Security
We are committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, we have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information we collect from you. You would be informed if there is a breach of security and we would inform the ICO.
We will always contact you using the contact preferences you have given us.

YOUR RIGHTS
GDPR gives you the following rights:
• The right to be informed:
To know how your information will be held and used (this notice).
• The right of access:
To see our records of your personal information, so you know what is held about you and can verify it.
• The right to rectification:
To tell us to make changes to your personal information if it is incorrect or incomplete.
• The right to erasure (also called “the right to be forgotten”):
For you to request us to erase any information they hold about you if you ask them not to hold it anymore
• The right to restrict processing of personal data:.
You have the right to request limits on how we use your personal information
• The right to data portability: under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
• The right to object:.
To be able to tell us you don’t want them to use certain parts of your information, or only to use it for certain purposes.
• Rights in relation to automated decision-making and profiling.
• The right to lodge a complaint with the Information Commissioner’s Office:
To be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that you have given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

OCC Rights – Please note:
⦁ We have to keep your records for a certain period as described above, which may mean that even if you ask us to erase any details about you, we might have to keep these details until after that period has passed
⦁ We can move records between our computers and IT systems, as long as your details are protected from being seen by others without your permission.

PRIVACY NOTICE and CONSENT STATEMENT

I (Patient’s name)

give consent to the Oxford Chiropractic Clinic Limited, its Practitioners, Receptionists and Staff to maintain and retain records for the duration of my treatment as outlined in this document.

Signed

Date:

If you are under 16years of age this consent should be given and signed by a parent or legal guardian and state relationship.


9th March 2018

PARKING AT ST LUKE’S – IMPORTANT NOTICE

Dear Patients

St Luke’s Hospital redevelopment and expansion is well underway and we are looking forward to the new look and our new office suite. With this exciting news comes some disruption as you can imagine, there is limited parking and a new access to the main reception.

The builders are busy setting up scaffolding, drilling rigs and receiving daily deliveries so for Health and Safety reasons you will need to use the new reception for St Luke’s. If you are coming from the main London Road down Latimer Road you will find an entrance on the right in between Brookes University Accommodation block and McMaster House, well before you reach the old entrance and it is signposted. If you are coming in from the other end, go past the old entrance and follow the low brick wall and turn left at the signpost at the end.

This will mean there is no parking available for a period of time so, if you have to drive to see us we request you use the alternative parking at:

Across the road from St Luke’s in free parking for 2 hour slots, The White Horse PH, The Britannia PH or Waitrose – staff can explain where these are and this will enable you to take a short walk after your treatment, do call and ask if you need help.

If you have mobility requirements let us know and we will try and arrange access for you. If you are a blue badge holder there is plenty on street parking in Latimer Road.

St Luke’s Hospital would like to thank you for your patience during this phase.

– Geraldine


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